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PARENT PORTAL ACCESS TERMS

Date last revised: December 2022

These Access Terms form a contract between you (as an individual “parent” user) and COMMANDO JOES FUN AND FITNESS LIMITED (we/us/our). They apply to your individual use of the Parents’ Portal available on our website at https://commandojoes.co.uk/cjs-at-home/ (Parents’ Portal).

The Portal is owned and operated by us. We are a UK registered company (number 06824659) and our registered office is at Unit 5, Meadowcroft Way, Leigh, Lancashire WN7 3XZ.

These Access Terms set out the terms on which you agree to access the Parents’ Portal. By accessing the Parents’ Portal, you agree to be bound by these Access Terms and to comply with them in full. If you don’t accept these terms, you must not use the Parents’ Portal.

We may amend these Access Terms at any time (with or without notice to you). You should check regularly (to understand the terms that apply at that time) and you may wish to print a copy of these Access Terms for your future reference. If you have any related queries, please contact us at info@commandojoes.co.uk

1. Functionality

The primary function of the Parents’ Portal is to provide you with a series of online resource tasks aimed at building character and resilience, and an online data storage facility to track children’s progress with the online resources.

2. Definitions

In these Access Terms:

Account” is a unique account granted to each Authorised User for access to, and use of, the Parents’ Portal using their Customer email address only;“Account Details” refers to the unique username and password issued to Authorised Users for access to their Account;

Authorised User” means any individual to whom Account Details for access to the Parents’ Portal are disclosed in accordance with these Access Terms (also you/your);

Customer” refers to the licence holder for Parents’ Portal access, either the school (as our customer) or the parent who has paid for direct access; and

IP Rights” includes patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights (registered or unregistered), applications, rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist (now or in the future) in any part of the world.

3. Portal access & content

Access to the Parents’ Portal is free of charge (to those granted access via school-issued access coupon) or subject to timely payment of your subscription fee(s) (for those seeking access on an individual basis).
Where access is granted via school-issued coupon, this is sent to you by email and you need to follow the instructions set out in that email in order to gain access. Account Details are then issued to you for you to gain access to the Parents’ Portal, subject to these Access Terms.
Where access is granted to you through payment of a subscription fee as an individual parent user, Account Details will be issued to you directly.
Account Details are personal to you and the data you can access on the Parents’ Portal is confidential and personal. You must therefore keep the details confidential, secure, and not share them with anyone else.
If you consider that the Account Details have been compromised at any time, you must tell us immediately on the contact details set out above. We will then either disable or suspend the Account and reset the Account Details.

Portal access is conditional on compliance with these Access Terms in full. We may suspend or disable access (temporarily or permanently) where:

you breach any of these Access Terms (whether we notify you in advance or otherwise);
we are no longer contracting with our Customer (for any reason);
we need to protect the integrity of the Parents’ Portal; or
we need to safeguard our reasonable interests, or those of our other Customers and their Authorised Users, or data subjects.
You may withdraw access to the Parents’ Portal and your Account at any time. You can do this by emailing us directly at the email address stated above, and we will endeavour to address your enquiry promptly. Once access is withdrawn, we will store your data in accordance with section 1 (should you wish to reinstate your access).
Portal access is granted on an “as is” basis, provided for convenience only. We have no obligation to you to ensure the continued, uninterrupted availability of the Parents’ Portal to you.
You are responsible for ensuring that your systems are functional, able to access the Internet, and meet the requirements necessary to access the Parents’ Portal.

4. Limited access licence

We grant to you a limited, revocable, non-exclusive, non-sublicensable and non-transferable, access licence to access and use the Parents’ Portal (subject to these Access Terms) for data storage and other lawful purposes. Any other use of the Parents’ Portal is prohibited.
We (and our licensors) reserve all rights in the Parents’ Portal. You agree that these Access Terms do not grant you any rights in, or licences to, the Parents’ Portal (other than the limited licence granted in section 1).

In using the Parents’ Portal, and gaining access to any of its functions, services and content, you agree that you will not:

violate (or assist any other party to violate) any applicable law, statute, ordinance or regulation;
intentionally try to defraud us or any other user(s);
intentionally try to uncover and disclose confidential information, trade secrets, etc;
provide false, inaccurate or misleading information;
take any action that interferes with, intercepts or expropriates any system, data or information;
transmit or upload any virus or other malicious software or program;
attempt to gain unauthorised access to other Accounts, the Parents’ Portal (or its related or underlying networks or systems);
use the Parents’ Portal on behalf of any third party (or otherwise act as an intermediary between us and third parties) where for a fee or otherwise;
defame, harass or violate the privacy or IP Rights of us or any other Authorised User (or the organisations they represent);
only upload content that is relevant to you (directly or indirectly); or
modify, reverse engineer, copy, frame, scrape, rent, lease, loan, sell, distribute or create any derivative works based on the Parents’ Portal (in whole or in part).

5. Third party content

Where the Parents’ Portal contains links to other websites or third party resources or information, this should not be seen as approval by us of the information you may obtain from them.

6. IP Rights

The Parents’ Portal, the Parents’ Portal’s domain name, and any related logos, trade or service marks, are IP Rights belonging to us absolutely (whether registered or not). Nothing in these Access Terms expressly grants you (or is intended to imply in your favour) any rights or titles to, or interests in, these IP Rights (or to use any of the same). You may not copy, imitate, or use such marks or IP Rights without our prior written consent.
Any content or data you upload to the Parents’ Portal belongs to you. All rights and interests in, and titles to, the Parents’ Portal, and all technology and any content created by us, or derived from the Parents’ Portal, is our exclusive property. This extends to any improvements or modifications we make to the Parents’ Portal at any time.
Any IP Rights in any logos, trademarks, or trade or business names, that are displayed on the Parents’ Portal belong to us or our partners. Any rights for you to use their IP Rights will be granted to you by them (not us).

7. Data protection

Personal data accessible to you through the Parents’ Portal has been uploaded solely by you. You are therefore responsible for uploading it and by doing so, you warrant that you have the consent of the data subject to do so. We are not responsible for ensuring the accuracy or completeness of any data you upload, nor do we use, analyse, amend or aggregate it in any way.
All personal data you upload to the Parents’ Portal is hosted by us in accordance with our privacy policy, available on our website at https://commandojoes.co.uk/privacy-policy/, which you are deemed to have accepted by uploading such personal data.
Our personnel do not have routine access to the personal data that you upload to the Parents’ Portal.

8. Liability

We shall not be liable to you for any failure to use or access the Parents’ Portal (in whole or in part), and any related interruption, any loss of data or information, or wasted time or expenditure that you may incur (or that may arise) under or in connection with your use of the Parents’ Portal pursuant to these Access Terms.
Nothing in these Access Terms is intended to exclude or limit our liability to you in any way that would be unlawful or unreasonable to do so (including for fraud).

9. Termination

Following termination, access to your data will be retained for a 6-week holding period (plus a further 7 days only in the event of a full system restore), after which time all data relevant to your Account will be irretrievably destroyed. We do not provide ongoing data backup facilities, or offer an automatic data extraction feed on termination.
Where your Account terminates, the provisions of these Access Terms that (by their very nature) are to continue following termination, will continue to apply to you with full force and effect.

10. Discrepancies

If you have a problem with your Account, or use of the Parents’ Portal generally, we would prefer you to contact us in writing in the first instance, before considering external advice or support. When contacting us, you should specify (in sufficient detail) the nature of the problem and how it came to your attention, so that we can identify the most efficient way to resolve it.
Whilst we will endeavour to investigate and resolve any error or inaccuracy promptly, we make no guarantees as to any turnaround time and time shall not be of the essence in this regard. Whilst any dispute remains unresolved, the provisions of these Access Terms remain in force.

11. General

If we need to contact you relating to your Account, we will do so in writing. If you wish to contact us at any time, you should do so using the details specified above.
These are the only terms that apply to your use of the Parents’ Portal.
Nothing in these Access Terms confers any rights on any person who is not a party to them.
No failure by us to exercise any right or remedy provided under these Access Terms (or at law) will constitute a waiver of that right or remedy, or prevent (or restrict) the further exercise of that (or any other) right or remedy.
We always appreciate your feedback and other suggestions about our products and services. We may use them without any restriction or obligation to compensate you, and we are under no obligation to keep them confidential. We are also free to reproduce, use, create derivative works from or publicly display such feedback.
These Access Terms and your use of the Parents’ Portal, and all matters arising from or connected with it or those documents, are governed by English law. Any contractual or non-contractual dispute between us and any Authorised User will be subject to the exclusive jurisdiction of the English courts only.

Thanks for shopping at Commando Joe’s.

If you are not entirely satisfied with your purchase, we’re here to help. 

Returns

We offer a full money-back guarantee for all purchases made on the website. If you are not satisfied with the product you purchased from us, you will be offered a full refund. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

After the 30-day period, you will no longer be eligible and won’t receive a full refund.

If you have any additional questions or would like to request a refund please contact us.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. We highly recommend using a tracked service, so that you can check the status of your return. We are not liable for any parcels lost before they reach us.

Incorrect or Faulty Items

We do our best to ensure the items we dispatch are correct and of the highest quality. However, mistakes can happen, should you receive a faulty item please email us at info@commandojoes.co.uk , so that we can authorise your return. We will send out your correct item as soon as we receive the incorrect item here. 

Exchanges

Unfortunately, we do not offer exchanges, we only offer refunds. 

Contact Us

If you have any questions on how to return your item to us, contact us and we would love to help!