Returns Policy - Commando Joe's

Returns Policy

Return & Refund Policy 

Thanks for shopping at Commando Joe’s.

If you are not entirely satisfied with your purchase, we’re here to help. 

Returns 

We offer a full money-back guarantee for all purchases made on the website. If you are not satisfied with the product you purchased from us, you will be offered a full refund. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

After the 30-day period, you will no longer be eligible and won’t receive a full refund. 

If you have any additional questions or would like to request a refund please contact us. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. We highly recommend using a tracked service, so that you can check the status of your return. We are not liable for any parcels lost before they reach us.

Incorrect or Faulty Items

We do our best to ensure the items we dispatch are correct and of the highest quality. However, mistakes can happen, should you receive a faulty item please email us at info@commandojoes.co.uk , so that we can authorise your return. We will send out your correct item as soon as we receive the incorrect item here. 

Exchanges

Unfortunately, we do not offer exchanges, we only offer refunds. 

Contact Us 

If you have any questions on how to return your item to us, contact us and we would love to help!